May 2019 Financial News

NCB Financial Group Limited - Press Release re Reimbursement of customers' late fees

May 29, 2019

National Commercial Bank Jamaica Limited (NCB) remains committed to reimbursing late fees to customers impacted by the recent delayed salary payments. This comes as part of the Bank’s efforts to make things right with customers affected by challenges associated with our recent system upgrade.

To request reimbursement, customers are invited to visit a branch and speak with their Relationship Officer or Branch Manager or send an email to salary@jncb.com, along with any supporting documentation so that we can review and address each issue as soon as possible. Reimbursements are available for customers who incurred late payment fees for utility companies as well as loans and credit cards held at other financial institutions due to the delayed payments. Similarly, NCB will ensure that customers do not incur late fees on NCB loan and credit card facilities.

“For customers concerned about the impact of late payments on their credit report, we will be working closely with the credit bureaus and other stakeholders, to mitigate this.” Hylton said.


Source:
The Trinidad and Tobago Stock Exchange Limited
Wednesday 29 May, 2019