Sep 2016 Financial News

First Global says it's redefining banking convenience.

Sep 21, 2016

First Global Bank (FGB) on Monday reopened its Liguanea branch at its new location in Liguanea Lane Plaza, boasting three new machines that promise service delivery speed and convenience.

“When you walk into the new Liguanea branch there is so much cutting edge technology; it takes a few minutes to realise all that you can do, and just how easily,” a company news release quoted Branch Manager Chad-Paul Priestly.

The technology to which he referred includes FGB’s Video Teller Machine, Multi-Currency Dispenser and Intelligent Deposit ATM.

The bank explained that the Video Teller Machine (VTM) connects customers with a remote teller in a highly personalised, two-way audio/video interaction.

“The VTM offers live teller services for up to 95 per cent of routine transactions that would normally happen at the teller counter, including cash and cheque deposits, withdrawals, account transfers and cheque encashments. With the VTM operating from 7:00 am to 7:00 pm, FGB effectively extends teller service hours at the branch,” the bank said.

“The Multi-Currency Dispenser (MCD) and Intelligent Deposit ATM (IDATM), which complement the VTM, will give customers access to a suite of smart machines that will redefine the in-branch banking experience. The MCD will allow customers to withdraw Jamaican, Canadian and United States currencies from their accounts,” FGB explained.

“This feature allows FGB customers to do cross-currency transactions, conveniently buying the offered currencies at the daily exchange rate. The IDATM will recognise and validate inserted currency notes, which will allow customers to make immediate cash deposits without the hassle of a deposit slip or envelope and, of course, Jamaican-dollar withdrawals,” the bank added.

“For the next few weeks, we will have a customer service person stationed in the lobby to help explain all the features of the three machines,” Priestly said.

First Global’s vice-president, personal and business banking, Bernadette Barrow, was reported as saying the bank is pleased to offer a new level of service, more space, and convenience to its loyal customers.

“Our philosophy is to make it easy to do business with us, and the new Liguanea branch is a great example of doing just that. There are two other locations featuring the new technology – Manor Park and Ocho Rios– and we expect to roll out these machines to other locations soon,” she said.

“Our new Liguanea home offers more accessibility for our clientèle. It has allowed us to more than double the branch size, from 1,220.5 sq ft to 3,218 sq ft. Our Saturday banking and late banking hours give us the opportunity to serve customers in ways that others in the industry cannot. We are committed to providing convenient banking services to Jamaica,” said Barrow.

First Global Bank is a wholly owned subsidiary of GraceKennedy.

Over the years, it has developed a reputation for redefining the banking experience through its commitment to technology and a high standard of customer service delivery.

First Global Bank has seven branches islandwide in New Kingston, Manor Park, Montego Bay, Mandeville, Liguanea, Duke Street and Ocho Rios.

Source:
Jamaica Observer
Wednesday September 21, 2016

http://www.jamaicaobserver.com/business/First-Global-says-it-s-redefining-banking-convenience_74649