SETTING UP THE SERVICE
USING YOUR ACCOUNT
If you want to sell your RBC shares, you must first deposit your paper stock certificates in an international brokerage account. The WISE International Brokerage Account offers superior foreign execution capabilities at a competitive cost and easy access to your money. We provide an extremely secure service through comprehensive security methods that safeguard confidential data and account information at all times to give you peace of mind. By depositing your RBC share certificates for safekeeping, you also eliminate the chance of loss or theft.
Call us at 628-WISE (9473) between 8am and 4pm, Monday-Friday, and one of our Manager – Retail Sales would be happy to guide you through the account opening process.
Yes. Simply print off and complete both sides of the NetXInvestor Form, then return the application to us for processing. Once access is granted, you can view your account online at any time, 24 hours a day, 7 days a week, all year round.
A WISE International Brokerage Account first needs to be opened. Call us at 628-WISE (9473) between 8am and 4pm, Monday-Friday, and one of our Manager – Retail Sales would be happy to guide you through the account opening process.
Yes. RBC common shares can be sold on the Toronto Stock Exchange (TSX), New York Stock Exchange (NYSE) and Swiss Stock Exchange (SWX). Different transaction costs will apply.
If you hold the shares with us you can place your sell order by phone, fax or email. WISE does not offer online trading access at this time.
To buy shares you need to have already opened a WISE International Brokerage Account. As long as you have sufficient funds in your account, and you know what you want to buy, you can trade immediately.
If the markets are open and you chose to buy or sell at the market price, your order will be executed within seconds.
For U.S. stocks, there is a flat US$30 charge per trade plus a commission fee of 0.75% on transaction on amounts between US $1 and US$100,000 and 0.50% on amounts over US$100,000. Clients will also be charged a US$4.35 confirmation fee per transaction. For all other transaction charges, please call one of our Manager – Retail Sales at 628-WISE (9473).
A 'limit' order sets either a maximum or minimum price for an order at which you are prepared to buy or sell shares. These can either be just for that trading day or any number of days afterwards.
A stop-loss is where you specify a price at which, in a falling market, you give automatic sale instructions. This is the minimum price at which you are willing to hold a stock and is a safeguard to minimize loss.
If you have online access to your brokerage account, you can view your order/trade status on the screen in real time. Alternatively, you can call your Manager – Retail Sales at 628-WISE (9473) for an update. In addition, a trade confirmation statement will be mailed to your address on the next business day following the trade date. Monthly statements will also be mailed out to you at the end of every month. There is also an option to sign up for e-delivery service.
You can use your WISE International Brokerage Account to trade in a broad spectrum of securities including US and non-US listed equities and exchange traded funds. Please call us at 628-WISE (9473) if you would like to check that a security is available for trading.
Any dividends earned on your shares will be paid to your brokerage account. You can elect to have your dividends held in the account and swept into a US$ money market fund or they can be remitted periodically by cheque or electronic transfer.
No. As a foreign (non-U.S.) security, RBC shares are not eligible for automatic dividend reinvestment at this time.
Yes. Residents of Trinidad & Tobago are liable to 15% withholding tax on all RBC dividends paid which is deducted at source.
Clients with access to NetXInvestor can find RBC's share price (20 minute delay) by typing “RY” in the Quick Quote box. Additionally, RBC’s share price can be found on our website, www.wisett.com.
If your share certificate is lost, stolen, destroyed or never received, you will need to complete the necessary documentation for a replacement certificate and pay an indemnity bond premium equal to 3% of the market value of your lost shares. Please contact RBC's transfer agent (Computershare Trust Company of Canada) as soon as possible.
Computershare Trust Company of Canada
You can credit your account by sending us a cheque or draft denominated in US dollars.
Cleared funds from the balance in your brokerage account can be transferred overnight to your designated US$ account with a signed letter/fax of authority less any applicable wiring fees. Alternatively, you can request payment by US$ cheque which will be delivered by mail directly to your address.
You can close your account at any time by calling us at 628-WISE (9473). We would love to keep you as a customer so please let us know why you are leaving so we can see if we can solve any problems you have with our service.